Delivery, Cancellation and Refund Terms

1. Delivery

The vehicle is handed over at the pickup branch selected in the reservation, on the stated date and time.

On request, handover and return can take place at an airport or at an address you specify. The airport delivery or return fee is 60 euros one-way; each direction is charged separately. For delivery to a custom address the fee depends on the distance and the exact amount is communicated to you before the reservation.

To collect the vehicle you must have with you the original of a valid driving licence appropriate to the vehicle class, the original of your ID card or passport, and a debit or credit card for the deposit.

2. Cancellation

For cancellations made at least 48 hours before the pickup time, if an online prepayment was taken, the full prepayment is refunded.

For cancellations made less than 48 hours before the pickup time, and if the vehicle is not collected, the online prepayment is not refunded.

No fee is charged for cancelling a reservation for which no online payment was taken.

You can send your cancellation request, with your reservation number, to kurumsal@turuncumotor.com or to +90 505 123 71 11 (call or WhatsApp). The time at which your request reaches us is used to calculate the period.

3. Refund Method and Timing

Refunds are made through iyzico to the card used for payment. Depending on your bank's processing time, it may take 3 to 14 working days for the refund to appear on your account.

4. Changes

Requests to change the reservation dates or model are carried out free of charge, subject to availability, at least 48 hours before the pickup time.

5. If the Vehicle Cannot Be Handed Over

If we are unable to hand over the reserved vehicle, we notify you within three days of becoming aware of this and refund the full amount collected online within 14 days of the notification at the latest.

6. Deposit

The deposit taken at handover is separate from the online prepayment and is not subject to the cancellation rules on this page. The full deposit is returned when the vehicle is brought back in the agreed condition.

7. Right of Withdrawal

Under Article 15(1)(g) of the Regulation on Distance Contracts, there is no right of withdrawal for vehicle rental contracts to be performed on a specific date or within a specific period. The cancellation terms above are rights granted by the seller under the contract.

8. Contact

For cancellation, change and refund requests you can use the contact details at the top of this page.